5 Questions with CABA

As on their favorite businesses when it comes to customer service, a few quickly rose to the top. One of those that has really shined in the customer service contest is the

Patch recently caught up with the folks behind the business organization.

Patch: What is the owner’s name?

CABA: CABA is a business association run by an elected Board of Directors every year with a full time executive director of Maria Patterson.

Patch: How long have you been open?

Patterson: 1986

Patch: How long have you lived in the area?

Patterson: Maria Patterson, CABA Executive Director has lived in Tampa for 7 years.

Patch: What do you love about living and working in our town?

Patterson: The greater Carrollwood Area, including Northdale, Citrus Park, and beyond are all close-knit communities.  The residents and businesses work well together and really support each other.  We all want to see each other succeed, which enhances the area in which we live.  CABA represents over 350 businesses in our community which provide services and products to fill everyone’s needs and wants.

Patch: What do you wish everyone who came into your shop knew about you?

Patterson: CABA has been the premier business association in this area for 26 years.  Not only to we promote business-to-business networking, we are present at numerous events throughout the year in our community such as Northdale Family Fun Festival, Walk Like MADD, ACS Relay for Life, Tour de Village, Kids Fest, and many more.  We also have donated over $50K through the years to local schools and nonprofits.

Patch: Tell us a quick story about a time you provided awesome customer service:

Patterson: One of our members was having a hard time accessing their profile on our CABA website of www.usecaba.com. She had e-mailed me the day before, and I sent her step-by-step instructions on how to perform the task at hand. She called me at 6 p.m. on a Friday night (office closes at 5 p.m.) while I was out watering flowers with my son, desperate for technological help.  I returned her call within 5 minutes, and she was so appreciative because she wanted to get out an e-mail regarding a grand opening they were having. I walked her through every step of the process and she was able to get her message out instead of having to wait until Monday morning.